Testimonials

Eric St.Onge
Glen Ellyn, IL

You guys must have some type of mob ties!! What you say about looking around other sites for a lower price on the T-Rex is totally right!!

You guys must have some type of mob ties!! What you say about looking around other sites for a lower price on the T-Rex is totally right!! I did and nobody is close, then you have free shipping to boot(orders over($20). Unsurpassed customer service! Glen answered all my 561 questions(I really lost count after 50). Seriously I have ordered 3 different times from your company and had an awesome experience!

Thank you


Moises
United States

I could not be more pleased with Blackhat's service.

I could not be more pleased with Blackhat's service. I placed an order on Thursday morning. When I saw that they offer free shipping I figured I would not see my package until the following week. That's because most companies that offer free shipping tend to until the next day to ship the items and then use the slowest method of shipping unless you agree to pay extra (defeating the point of free shipping). When I received my package on Saturday I was thrilled because with a holiday weekend coming I would have had an extra long wait. So nice job on that!

Next, the prices were great. I was looking to try some Mini Nova clearomizers when I stumbled on the Mini Nova/Passthrough kit. I had been considering getting some passthrough batteries for use in my car further down the road, but at the price of this kit I decided to jump on it now. For $58 bucks they sold me 2 passthrough batteries and 2 Mini Nova Clearos. I priced these at other sights and the batteries alone normally run for this price. In addition they threw in a carrying case to go with it which wasn't even part of the deal. That was a nice touch! I also ordered several accessories for my standard 510 batteries. all of the items were priced lower than other sites or not available from other sellers.

Lastly, I like the quality of the merchandise. I have bought lots of stuff from lots of vendors specializing in Vaping related goods. Its a mixed bag out there in this industry. Lots of decent products and lots of junk too. I don't know why this industry is so full of aftermarket cheaply made garbage, but there's lots of unproven, ineffective, imitation JUNK out there in the vaping market. Every item I purchased from Blackhat was great. I will definitely check here first before buying from others in the future. The prices are very reasonable, but the peace of mind of knowing that you are getting good quality for the price is even more important. I've filled my garbage bin with enough leaky, drippy, burnt out clearomizers from vendors on eBay, Amazon, and everywhere else. When you see a Vivi Nova for 8 bucks it usually means knock off crap. But the ones I purchased here work like gangbusters.


Keith
McKeesport, Pa.

Blackhat is a breath of fresh air. Very few places any more really strive for customer satisfaction.

Blackhat is a breath of fresh air. Very few places any more really strive for customer satisfaction. Your service and shipping are fantastic. You have taken the time to answer questions, and help a stranger with vaping questions and supplies. Your prices are great and service is exceptional. You have a customer for life.


Barbara Newman
St. Charles, MO

Yes, I am Mr. Blackhat's mother and I've never smoked, but my mother, Mr. Blackhat's Grandmother has smoked all her life.

Yes, I am Mr. Blackhat's mother and I've never smoked, but my mother, Mr. Blackhat's Grandmother has smoked all her life. Cigarettes are problematic for all the reasons you already know, but my biggest problem with cigarettes occur twice a year, that's because I drive Glen's Grandma down from St Louis in the fall to winter in Jacksonville and drive her back in the spring. Too much time in the car for her not to light up - arrgh! Now that Glen has shown her how to use these ecigs, our 17 hours in the car are enjoyed by both of us! Thank you sweetheart, Momma loves you. Oh, one more thing, not only does Grandma love her fancy ecigs - she proudly, but descreetly, shows off for her bridge club friends. She feels quite sophisticated and "hip". She really is our "Betty Boop".


Dell Edenfield
Jacksonville, FL

A friend of ours turned us on to Blackhat and from the moment we entered the store I knew I'd found what I was looking for.

I am in the Bail Bond business. We work hard and play hard. Tobacco products have always been enjoyable, but at the same time a nuisance. Smell, ash, and inconsiderate to others. Smoking is a taboo in the courthouse and other legal surroundings. And chewing or dipping is a taboo in almost every setting. When playing our adventures are generally outdoors hunting or fishing and even though smoking is permitted in the environment, it is not conducive to the activities...lighting fire in a dry wooded area screams DANGER... or no animals to shoot. Chewing tobacco emits an odor that repels the animals. So I started experimenting with e-cigarettes. I tried many brands of pipes and spent a fortune trying to find the perfect pipe. They each had a unique problem. A friend of ours turned us on to Blackhat's and from the moment we entered the store I knew I'd found what I was looking for. My first visit, I happened to meet Glen, who graciously explained the workings of his pipes as opposed to the ones I've used in the past, eliminating one problem at a time as he spoke. I had finally found the perfect e-cigarette. Glen's liquid smoke was also superior to the brands I've used in the past. He even custom blends. I highly recommend Blackhat's on Edgewood Ave to anyone interested in enjoying tobacco without the social or environmental drawbacks. The e-cigarette business has come a long way baby.


Wayne Hudson
St.Augustine, Florida

Any smoker who hasn't tried Blackhat's Hitman Passthrough is definitely missing an opportunity to finally quit real cigs. (And even enjoy doing it.)

Any smoker who hasn’t tried Blackhat’s Hitman Passthrough is definitely missing an opportunity to finally quit real cigs. (And even enjoy doing it.) I’ve been through a lot of ecig vendors and Blackhat is by far the best in product, price and unbelievable service. I’ve been buying from them for well over a year (online) and while I was able to quit on their standard ecig when I tried the Hitman there was no comparison. I know without a doubt that quitting would have been a lot easier using the Passthough. I go with the Hitman and their KP-4 liquid however the KP Smooth has a great taste as well. I’ve figured it up and I’ve saved $1,500 this year with Blackhat. I’m getting my health back and I’m saving money at the same time.


Susan Riley
( Tenbrink )
Mulberry, FL

I have always enjoyed the superb level of Customer Service shown to me.

I have always enjoyed the superb level of Customer Service shown to me. Most recently , my Dad became gravely ill and I had to fly out to NY for an extended period of time. With David's very kind and understanding help , all my "necessities" made it here. Superior products is one thing - combine that with OUTSTANDING service and you have a Customer for Life ! Many thanks and Merry Christmas !


Tracy Castro
Bakersfield, CA

I have to say that Blackhat is the best company that i have ever dealt with hands down! the products are outstanding, the customer service is that of days long gone.

I have to say that Blackhat is the best company that i have ever dealt with hands down! the products are outstanding, the customer service is that of days long gone. They stand behind all of the products they offer 100%, and that is very refreshing. I will be a life customer. Thank you so very much.


Miriam Bukhari
West Lafayette, IN

If there was an award for the best electric cigarette product and site this would be the winner! GET THE BLACKHAT ...

If there was an award for the best electric cigarette product and site this would be the winner! GET THE BLACKHAT batteries was they last longer not only throughout the day but for months and months! And you just gotta try there SMOKTECH cartomizers, they last longer then any other cartomizer or atomizer. Blackhat.com sent me 2 free ones. As I never was interested in them I would not have tried them. Ok way smoother, don't have to fill as many times and don't lose quantity or quality of vapor. True you cant clean them but so for I used one for several months and never did it even need a cleaning. Bottom line This site has the best products and costumer service I have ever seen! Other sites and products would break and not replace anything or would burn easy and give you a funky taste or fry your charger. (very common with 510's in my opinion) but the BLACKHAT battery and charger keeps going and going and going same with SMOKETECH haha!


Amit Satija
Temple Hills, MD

Not only was the shipping super fast, pricing awesome, but the customer service was top notch!

Not only was the shipping super fast, pricing awesome, but the customer service was top notch! I mistakenly ordered the wrong attys, totally my fault... with Blackhat it was no problem! complete exchange with no hassle whatsoever. you guys have a customer for life!!!


Marla Ranney
Ivins, UT

I WAS a smoker for 40 years that had tried literally everything out there to stop, all to no avail. Then, with great skepticism, I gave the Joye510 a try...

I WAS a smoker for 40 years that had tried literally everything out there to stop, all to no avail. Then, with great skepticism, I gave the Joye510 a try. I have not touched a traditional cigarette since the day my first order arrived, and that was 3 months ago. This has been a miracle for me and I am beyond grateful. I had shopped at other websites (sadly!) and then I found Blackhat.....I am now loyal for life! Blackhat, especially David Welch, have given a whole new meaning to customer service in every way imaginable. And, I must add, their pricing and quality of product cannot be beat ! Thank you Blackhat! Not only have you saved me a LOT of money, you just may be saving my life!


Marla Ranney
Ivins, UT

Wow. I cannot say enough about the quality of the merchandise offered here and amazing support and generosity of the sales staff...

Wow. I cannot say enough about the quality of the merchandise offered here and amazing support and generosity of the sales staff, especially David Welch. Any question, any advice, any type of problem or concern I have had was IMMEDIATELY answered, resolved and thoroughly taken care of in a caring and professional manner. I have made a friend for life here and I am so grateful to have discovered this site. Save yourself a lot of time and money and grief by not looking any farther......King Pin is the absolute best, hands down. Thank you for bringing back something that has fallen by the wayside over the years by so many, and that is your amazing customer service! You ARE truly appreciated.


David
Jacksonville, FL

best products. best service. best prices.

You guys easily set the standard for what an e-cigarette retailer should be. Unlike the other dozen or so sites I tried, Blackhat only stocks quality merchandise, charges good prices, delivers orders fast, and doesn't make mistakes with orders. Everyone I've referred to you has said the same. thanks.


Chris C.
Jacksonville, FL

New customer to BlackHat.

By far, the best vapor company/store in Jacksonville. Great juices (love "Tiger's Blood") and great products. The staff at BlackHat is knowledgeable and friendly. Recommend to everyone, especially those who are just beginning to learn about vaping.


Debra
Jacksonville, FL

Products are fantastic

I shop at the Edgewood location and am in the shop 2- 4 times per month and have been for over a year. I have checked out most of the local vape stores in Jax and surrounding areas. Blackhat has by far the best selection of e-liquids. I am not a big fan of strong fruit flavors and it seems that those are the only flavors available at other shops. I am not a newbie so I don't require much help from the store personnel. I can say from watching others that they are always willing to help any way they can.


Leah McCourt
United States

I love Blackhat

Coming from Boston, where E-cigs are still not that popular...... I LOVE BLACKHAT! After visiting my brother in FLA, he convinced me to try a "vape"....Not only do I love them, but Blackhat has been so accomodating and appreciative of their customers.....it actually puts a lot of other company's to shame. They have fulfilled all of my orders (with direction in their comment's section), and every order (thus far) has been accurate. When I call for questions.... they answer, and are nice & professional. For such a large company, it is refreshing to have PEOPLE who actually answer, AND care!!!! LOVE this place so much!!! I wont order from any place else as long as they keep doing what they are doing!!!


Laura Mathewson
Jacksonville, FL

The best shop in Jacksonville

Hands down the best customer service of any shop I have been to in all of Jacksonville. I drive from the southside because the staff is so friendly and helpful. I have never had a bad experience. The products are great quality and they gave the best prices hands down. I will never go to any other shop. Thank you for being so great!


Dawn
Jacksonville, FL

Blackhat ROCKS!

I was a pack a day smoker for a decade. I was up to a pack and a half a day for 3 years. I woke up coughing and hacking every single day. Phlegm is gross, y'all. Every time I got a cold it turned into a sinus infection that only responded to the toughest of antibiotics. I bought a vape from Blackhat in 2014 to see if I could use it to cut down on the amount I smoked, but I wasn't really dedicated to it or the idea of quitting yet. My mom got super sick and wasn't getting any better because she was smoking 2-3 packs of really cheap cigars every day, and I knew I had to make a decision to stop smoking cigarettes and putting all of those chemicals in my body, or be just like my mom. That last one scares me to death. So, I picked up my vape again, reconnected with the love of my life who would not tolerate me smoking cigarettes, and got motivated. Blackhat has been there every step of the way with friendly faces, great service, a flavor that closely resembles the cigarettes I loved and hated so much, and now expedient shipping across the country because I moved and there just isn't a juice out here that compares. I have weaned myself from 24mg to 12mg of nicotine, and I have not smoked a single cigarette in 6 months. I do not cough in the morning anymore. When I get a cold it is not as nasty, nor does it linger as long. AND the best part is now I spend $29 a month on E-Juice instead of $6 or more per day on cigarettes. So thank you, Blackhat for helping me improve my health, and more importantly Blackhat Staff for answering all of my questions kindly, and with patience. You guys ROCK!