Coming from Boston, where E-cigs are still not that popular...... I LOVE BLACKHAT! After visiting my brother in FLA, he convinced me to try a "vape"....Not only do I love them, but Blackhat has been so accomodating and appreciative of their customers.....it actually puts a lot of other company's to shame. They have fulfilled all of my orders (with direction in their comment's section), and every order (thus far) has been accurate. When I call for questions.... they answer, and are nice & professional. For such a large company, it is refreshing to have PEOPLE who actually answer, AND care!!!! LOVE this place so much!!! I wont order from any place else as long as they keep doing what they are doing!!!